Manage My IT Help Desk | Manage your Projects, Tickets, Recommendations and Invoices with ManageIT Support Portal
Provide all-you-can-eat 24x7 Tech Support to your end-users for just dollars a month per user.
Give your users access to experienced Help Desk support 24x7, and allow them to get their work done faster. Worry-free IT support empowers your users to resolve technical issues they experience without billing your organization more.
- Dedicated 800 Number
- Basic “How To” Questions
- Workstation Troubleshooting and Triage
- Support for Windows-based Desktops and Supported Applications
- Support for Custom/Vertical Applications
- Network/Internet Connectivity Issues
- Desktop Peripheral Hardware (Non-Hardware Issues)
- Use of Remote Control to Resolve Issues
- Custom Escalation Process
- Output to Ticketing System (PSA)
- User Adds, Moves, Changes in Active Directory
- User Administration of MS Exchange or Hosted e-mail
- Firewall Troubleshooting
- Basic Server Diagnostic and Troubleshooting (OS only)
- Citrix Server Support
- Support for Connectivity, POS, OS, Remote Access, Peripherals, Spyware, Anti-Virus, After Hours Answering Service
